There’s no doubt that Zendesk is a powerful platform. Why should you consider the alternatives? If you’re not ready to make that shift, there’s a chance that Zendesk is going to be overkill for your business.
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Even at a profitable, fast-growing company, the costs will add up fast.Īnother barrier to using Zendesk is that it requires a full shift from your existing inbox setup to using Zendesk as your hub for email activity. The most basic pricing plan starts at $19 per month per seat, and if you need more than the most basic features, you’ll be spending over $49 per month per seat you need.
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Zendesk is more expensive than most similar software in the market, which makes it prohibitive for smaller companies to use and grow with. It’s a tool designed for companies with large support teams, and both the features and pricing point reflect that.
What’s Zendesk missing?īecause Zendesk is competing at the top end of the customer service market, it’s not a fit for every company. There’s no doubt that Zendesk is a powerful solution, especially for enterprise-size companies that need powerful features for managing customer communication. No matter how big your company gets, there will be a way to make Zendesk scale with you.Īs well as that, Zendesk includes analytics tools that give you and your team insights into your customer service performance. You can build custom workflows and set the platform up to match your unique business case based on your requirements. This makes it easy for anyone to jump in and offer personalized support and resolve tickets as quickly as possible. The agent dashboard lets you jump between tickets based on the person who sent them, the topic they relate to, and see which team members have been involved in the interaction. What are the pros of Zendesk?įirstly, Zendesk makes it easy for your support team to get an overview of every open support ticket. Zendesk also offers various powerful features to help you manage support tickets and improve customer satisfaction and team productivity. It enables you to provide a consistent customer service experience across every channel and lets your team reply to everyone from their Zendesk account, rather than needing to jump across email, Messenger, WhatsApp, or any other channel your customers reach out on.
Zendesk is a customer service and sales CRM platform that helps you bring all of your communication from every channel into one place. By the end, you’ll know which tool is right for you and your company. In this article, we’ll take a look at some of the best Zendesk alternatives and break down their features.
However, it’s a space with hot competition and there are powerful alternatives. Zendesk has hundreds of features and pitches itself as a tool that can help almost any company with customer service and sales email management. If you’re looking for a Zendesk alternative, it can be hard to know where to start. Top 7 Zendesk alternatives (in-depth comparison)
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